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products:promonitor:6.8:troubleshooting:ticketing
Table of Contents
Raising a ticket
Support system
- Support tickets are managed via our JIRA platform
- You can register bugs and feature requests
- If you don't have any account, please request it at support@redpeaks.io
Before Registering a bug
- Look in the trouble shooting section for some help
- You might find the solution of the problem
How to register a bug
- Describe the problem with as much as context as possible
- Group and system for which the problem happened
- Timeframe of the problem
- Recurrence of the problem: How often does it happen ?
- Attach screenshots of visual problems
- Activate DEBUG logs long enough to capture the problem
- Attach logs: Logs are the best way to help solving the problem. There are several kinds of logs that you may attach:
- Redpeaks server logs
- Usefull to investigate UI bugs
- Redpeaks worker logs
- Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
- See (Download logs)
- Performance issues or application crash:
- Perform a heap dump and a stack trace and attach generated files to the ticket
products/promonitor/6.8/troubleshooting/ticketing.txt · Last modified: by 127.0.0.1