===== ServiceNow Event Manager ===== ==== Purpose ==== * The Cockpit plugin gives the possibility to send metrics, alarms and metadata to the ServiceNow platform * Once active, this plugin will collect all generated alerts and metrics and regularly post them to ServiceNow. * It is possible to define several ServiceNow plugins, for example if a secondary collector is in place. {{:products:promonitor:6.7:userguide:configuration:plugins:pasted:20210128-170343.png}} ==== Configuration ==== * From the plugin menu, select "ServiceNow Event Management" type and click on "Add" to create a new plugin, this will open plugin configuration screen * Fill the plugin settings form: * **Enabled:** To enable or disable the plugin * **Name:** The plugin name * **User/Password:** Credentials to access the host * **API Url for Config:** : Webservice used to send configuration example : https://agentilpartnerdev4.service-now.com/api/now/identifyreconcile * **API Url for Events:** : Webservice used to send events, example : http://10.5.1.221:9696/api/mid/em/inbound_event?Transform=jsonv2 * **API Url for Metrics:** : Webservice used to send metrics, example : http://10.5.1.221:9696/api/mid/sa/metrics * **Chunk size:** The maximum number of alerts or metrics waiting in the output buffer. Used to limit the memory usage if events are created faster than consumed