Table of Contents
ServiceNow Event Management
Purpose
- Sends SAP alarms, metrics and configuration items to ServiceNow Event Management
- Alarms and metrics are buffered and posted regularly, CIs are pushed directly to the CMDB
- If alarm rules are active, only matching alarms are forwarded
Requirements
- ServiceNow ITOM with Event Management enabled
Configuration
| Parameter | Description |
|---|---|
| Active | Enable or disable the plugin |
| Name | Plugin display name |
| Host | ServiceNow instance URL (https://[INSTANCE].service-now.com) |
| User / Password | ServiceNow API credentials |
| Config API URL | Endpoint for CI sync (default: /api/now/identifyreconcile) |
| Events API URL | Endpoint for alarms/events (default: /api/global/em/jsonv2) |
| Metrics API URL | Endpoint for metrics (default: /api/global/em/jsonv2) |
| Chunk size | Max items sent per request (default: 100) |
Severity Mapping
| RedPeaks | ServiceNow EM Severity |
|---|---|
| CRITICAL | 1 |
| MAJOR | 2 |
| MINOR | 3 |
| WARNING | 4 |
| INFO | 5 |
| CLEAR | 0 |
CMDB CI Auto-Discovery
- The plugin automatically pushes SAP system metadata to the CMDB via
/api/now/identifyreconcile. - Three CI types are created:
cmdb_ci_service_manual— Business services (one per organization)cmdb_ci_appl_sap_system— SAP systems (one per SID)cmdb_ci_hardware— Hosts (one per server)
- Relations between CIs are set automatically (system → service, host → system).
- CIs can be found in ServiceNow under Configuration > CMDB, filtered by
discovery_source = “Other Automated”.