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Table of Contents
Guidelines
Support system
How to register a bug
Guidelines
Support system
Support tickets are managed via our
JIRA platform
You can register bugs and feature requests
If you don't have any account, please request it at
support@agentil-software.com
How to register a bug
Describe the problem with as much as context as possible
Group and system for which the problem happened
Timeframe of the problem
Recurrence of the problem: How often does it happen ?
Attach screenshots of visual problems
Attach logs
: Logs are most likely the only way to help solving the problem. There are several kinds of logs that you may attach:
Cockpit logs (
Collected from cockpit superadmin menu
)
For UI bugs, problem with managing data (errors on save/update/delete any data)
Pro.Monitor server logs (
collected from Pro.Monitor UI
)
Usefull to investigate UI bugs
Pro.Monitor
worker logs
(
collected from Pro.Monitor UI
)
Usefull to investigate Monitoring errors, shortdumps in SAP systems, connection errors
To give even better chances to investigate:
If you can reproduce the problem at will, you can activate DEBUG logs, then reproduce the problem so it gets catched with more verbosity in the logs.