Alarm console

Purpose

The alarm console application helps to visualize and manage all alarms received by the cockpit.
Those alarms are received via the alarm API and generated by monitoring agents.
Alarms parameters and life cycle can be visualized and updated through the console.
The console will help to have a perfect view of all current problems, how they evolve and how they are being addressed.

Alarm definition

An alarm is the description of a particular problem. It is represented by the following parameters:

Parameter	Description
Alarm message	A description of the problem
Device	The device on which the alarm happened
Severity	The alarm severity, defines how important is the message
Status	The current state of the alarm in its lifecycle
Raise time	The time when the alarm first showed up
Timestamp	The time of the last occurence of the alarm
Count	How many times the alarm has been detected since it was raised
Assignee	Who is assigned to the alarm

Alarm states:

State	Description
NEW	The alarm hasn't been processed by anyone
ACKNOWLEGED	The alarm has been acknoleged and is assigned to a user
SNOOZED	The alarm has been snoozed for a given time. It will be removed from the console until snooze time is over
CLEAR	The alarm is manually removed from the console, or is cancelled by its generator. The problem is gone

The alarm console UI

The alarm counter

This widget displays the total number of current alarms, split by severities
It gives is a quick way to see the current number of alarms and its evolution

The alarms table

Shows the current active alarms in a table
You can order the alarms by most of their parameters
The tale allows to sort on multiple columns at once, just click on the column header to initiate the sort
- For example, you can sort alarms per severity first, then timestamp
- Click several times on table header to switch from ascending to descending
Each row has an edit button allowing to open the alarm details menu, showing more information.
A quick text filter allows to filter the currently displayed alarms based on text entry.
To right click on any alarm opens a contextual menu allowing to explicitly filter on a given parameter (include or exclude). See filter section for more details

The alarm filter

You can define filters to display specific alarms
Those filters can be created by two ways:
- Click on the new button to open filter edit menu
- Use contextual menu (right click) to select alarm parameter values
Once filter parameters are set, you can save the filter for future use, just give it a name and save.
Current filtered parameters are displayed in bubbles below the filter select.
To apply a saved filter, just select it via the select widget and it will be applied directly.

You can manage your filters with the following actions:

Action	Effect
Create	Open the filter edition screen
Edit	Edit the current filter to change name of parameters
Save	Saves the current filter selection
Apply	Apply the filter parameters selected via contextual menu
Clear	Clears the current filter and reload all alarms
Delete	Delete the current selected filter

Contextual menu: Right click on any alarm parameter to display the filter select menu

Action	Effect
Show matching	Directly filter on the selected parameter value
Exclude matching	Directly filter out alarm having the same parameter value
Filter in	Add the selected parameter value to the filter, without applying filter right away. This allows to select another parameter
Filter out	Same as filter in, but for excluding a value

The alarm filter editor let you filter on the following parameters:

Parameter	Example
Status	Show NEW alarms only
Severity	Show only critical alarms
User	Show alarms affected to a specific user
Device	Show alarms of a specific device
Type	Show only alarms of HANA Systems
Module	Sow only SAP jobs alarms

You can set filter on several parameters
Don't forget to click on Include or Exclude to set the filter

The alarm details menu

From the alarm table, you can open the alarm details view by clicking on the view icon of a given row.
This menu will give a very detailed view of a particular alarm:

Alarm lifecycle history
Alarm messages and severity history
More contextual information about the alarm
You will also be able to the state of the alarm
Comments: You can see and add comment to the alarm.
- Comments are useful to add contextual information to the alarm

The severity history tab will show an aggregated view of the alarm history accross time
It will show how many times (count) the alarm was received between each severity transition.
By example, this can be usefull to visualize flapping alarms

Products documentation

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