Products documentation

Installation problems

The installer ran successfully, but you can't reach the UI with your web browser.

Open a windows shell and go to [ProMonitor install path]\bin
execute: services.bat install ProMonitorTest
If you see an error message relating JAVA_HOME env variable:
- Check you installed only the java JRE and not JDK
- Set JRE_HOME=[Java install path] in your environment variables (Not adding the bin folder), by Example: C:\Program_Files\Java\jre1.8.0_171
- Remove JAVA_HOME variable
- Open a new windows shell and go to [ProMonitor install path]\bin
- Execute sc delete Redpeaks
- Execute services.bat install Redpeaks
- if the command is successfull, then the service can be installed correctly.
- Execute sc delete Redpeaks to remove it again and let the installer do the job.
- Uninstall ProMonitor by running the uninst000.exe file from Redpeaks install folder.
- Execute the installer again, the service should be created correctly this time.
If you see an error saying “Problem finding JAVA”:
- Run the pro_monitorw.exe program from *bin* folder, Tomcat property screen will open.
- Got to java section and check that Java Virtual Machine section is well configured: It must point to the bin\server\jvm.dll file

You can log in the server, but monitoring doesn't seem to work: Perhaps the worker cannot find java:
- Remove folder C:\ProgramData\Oracle
- Remove any java.exe or javaw.exe file in C:\Windows\system32 and C:\Windows\SysWOW64
- Make sure that the PATH SYSTEM variable contains the path to java.exe