Products documentation - products:cockpit:1.0:troubleshooting:server

Agent connection problems

Anonymous (anonymous@undisclosed.example.com) — 2026-02-20T16:43:05+00:00

Agent connection problems Agent doesn't appear in Agent list in the primary server Problem * After setting primary server url in the agent configuration, the agent is not detected by the primary server. * The agent is configured to be “Agent only

Database issues

Anonymous (anonymous@undisclosed.example.com) — 2026-02-20T16:43:05+00:00

Database issues Too big database * In some cases, the DB can grow too big because data retention is not configured properly or not working. * The impacts could be: * Server disk full * Slow UI response * Monitoring stopping How to fix

Login issues

Anonymous (anonymous@undisclosed.example.com) — 2026-02-20T16:43:05+00:00

Login issues If a login attempt on Redpeaks application fails (“Authentication failed” message is displayed), check the following : * Make sure you are attempting to log in using the credentials you have entered during Redpeaks installation (Super Administrator username and password)

Server stability issues

Anonymous (anonymous@undisclosed.example.com) — 2026-02-20T16:43:05+00:00

Server stability issues The server seems to restart on its own regularly Possible causes * On linux, a possible cause is simply that the server is running out of memory and the OS decided to kill the service. * You can check this by running: *

Application startup issues

Anonymous (anonymous@undisclosed.example.com) — 2026-02-20T16:43:05+00:00

Application startup issues UI not opening in browser After the installation is completed, you can't reach the UI via your browser: * In your browser address bar, enter a valid url, including protocol (i.e. : ) * Check the service: Look for Redpeaks service and check it is installed and running