https://wiki.redpeaks.io/ 2026-04-03T18:26:08+00:00 https://wiki.redpeaks.io/ https://wiki.redpeaks.io/lib/exe/fetch.php?media=wiki:logo.png text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:certificates&rev=1771605785&do=diff Certificates Generating a certificate manually * Follow the procedure here SAN (Subject Alternative Name) issues Browsers will reject certificates if the hostname used does not appear in the SAN list Symptoms: * Chrome: NET::ERR_CERT_COMMON_NAME_INVALID * Firefox: text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:install&rev=1771605785&do=diff Installation problems Service doesn't start * The installer ran successfully, but you can't reach the UI with your web browser. How to investigate * Open the services screen in windows task manager * Check that Redpeaks service is installed and running text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring&rev=1771605785&do=diff Monitoring * ABAP connections * Monitor job timeout * Multiple work processes usage * Shortdumps * DB connection Issues text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:procedures&rev=1771605785&do=diff Procedures Defines procedures which can be helpful for troubleshooting problems with the application Find Java install folder * You will need sometimes to use java tools located in java bin folder, which is not always in the PATH. * To find the exact Java text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server&rev=1771605785&do=diff Server problems * Application startup issues * Database issues * Login Issues * Agent connection problems * Server stability issues text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:ticketing&rev=1771605785&do=diff Raising a ticket Support system * Support tickets are managed via our JIRA platform * You can register bugs and feature requests * If you don't have any account, please request it at <support@redpeaks.io> Before Registering a bug * Look in the trouble shooting section for some help