https://wiki.redpeaks.io/ 2026-04-04T03:23:40+00:00 https://wiki.redpeaks.io/ https://wiki.redpeaks.io/lib/exe/fetch.php?media=wiki:logo.png text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:abapconnection&rev=1771605785&do=diff ABAP Connections issues Authorizations Symptom * Connection error message such as No RFC authorization for function module RFCPING Resolution * The connection user must be associated with a mandatory authorization profile * Use PFCG transaction and look for text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:businessobjects&rev=1771605785&do=diff BusinessObjects connection is not working Context * Connection to the BO instance is failing with message: * Could not reach CMS 'hostname:6400'. Specify the correct host and port and check for network issues. (FWM 20030) Problem * See SAP note: [ text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:db_connections&rev=1771605785&do=diff DB connection Issues Activate driver logs * You can activate logs from DB drivers in order to investigate specific database issues. * Create the file [PM_INSTALL_FOLDER]\workers\worker1\logging.properties * Set the logging properties within the file. text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:fullworkprocesses&rev=1771605785&do=diff Multiple work processes usage Context * Work processes in SAP are used to execute tasks of different types. * As long as a task runs, its allocated work process will stay busy, until the task completes * For every type of tasks, there are a limited number work processes. text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:shortdumps&rev=1771605785&do=diff Shortdumps A shortdump occurs when a program crashes in SAP. The reasons can be several: * Internal SAP system error * Program called with bad/wrong parameters * Connection killed during program execution * Wrong/missing authorizations How to investigate text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:monitoring:timeouts&rev=1771605785&do=diff Monitor job timeout * Each monitor has a configurable timeout parameter and must finish its execution within the allocated time. * If you see a monitor with a TIMEOUT state, that means that the monitor was interrupted before normal termination.