https://wiki.redpeaks.io/ 2026-04-04T04:53:52+00:00 https://wiki.redpeaks.io/ https://wiki.redpeaks.io/lib/exe/fetch.php?media=wiki:logo.png text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server:agent&rev=1771605785&do=diff Agent connection problems Agent doesn't appear in Agent list in the primary server Problem * After setting primary server url in the agent configuration, the agent is not detected by the primary server. * The agent is configured to be “Agent only text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server:database&rev=1771605785&do=diff Database issues Too big database * In some cases, the DB can grow too big because data retention is not configured properly or not working. * The impacts could be: * Server disk full * Slow UI response * Monitoring stopping How to fix text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server:login&rev=1771605785&do=diff Login Issues If you encounter the error message “Authentication failed” while attempting to log into the Redpeaks application, follow these steps to troubleshoot: * Verify Credentials: Ensure you are using the username and password that were configured during the installation of Redpeaks. text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server:stability&rev=1771605785&do=diff Server stability issues Monitoring stops Symptoms * Monitoring stops * No metrics generated * Application is unreachable Possible causes * Not enough heap memory vs application needs * Memory outage caused by memory leak or hanging network connections text/html 2026-02-20T16:43:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.redpeaks.io/doku.php?id=products:promonitor:latest:troubleshooting:server:startup&rev=1771605785&do=diff Application startup issues After the installation or upgrade, you can't reach the UI via your browser. Java not installed * Check java is installed: # java --version must return java version and show a 64-Bit Server edition * Make sure the version is compatible with prerequisites